Project Manager • Operations Manager • IT Systems Engineer
Energetic and innovative project manager with over twenty years of varied project management and leadership experience across private industry, higher education, and the military. Empowering team leader capable of motivating and facilitating professional growth in others. Dedicated corporate citizen willing to work to achieve higher sustainability of all resources. Strong believer in the importance of finding more efficient ways to track, manage, and use collected data. Open to full-time positions – open to on-site, hybrid, and remote work – most interested in Bluegrass region around Lexington, Kentucky.
Enthusiastic project manager • Outstanding team player • Great communication skills • Understands the importance of deadlines and timely results • Understands all forms of technology as tools to facilitate business goals • Proven ability to track and report on large quantities of data • Extensive experience in collection and management of data •Able to focus on profitable operations goals
Professional Experience
Unified Technologies 2019-Present
Project Management roles as assigned through restructuring and new business unit
Provides project management for technology installations and upgrades for customers and internal business units. Worked in three business units, moved during company restructuring and again to start a new business unit
■ Project Manager, Systems Engineer, and Team Lead
- Project Manager for sold installation and onboarding jobs
- Conducts technology cadence and business review meetings with customers
- Team Lead for startup information technology line of business
- Systems Engineer as backfill technical resource during growth
- Primary technical resource for migration into ConnectWise Manage
■ Project Manager for structured cabling and security solutions team
- Wrote algorithms to break project materials and labor costs into line items prescribed by construction goals for AIA structured payments documents
- Applied construction background to installations and found solutions to stale projects to move them toward resolution and payment
■ Lead Project Manager for cloud phone system projects
- Onboarded customers in partnership with Mitel and RingCentral
- Projects included determining best practices for onboarding nationwide corporations by remote deployment and training on drop-shipped equipment
- Streamlined deployment through outlining documentation for a repeatable process
- Uncovered programming needs and helped design workbook for projects
- Worked with national team to resolve Digital Enhanced Cordless Technology (DECT) phone solutions
Bluegrass Community and Technical College 2015-2019
IT Project Manager
Provided technical project leadership for large scale ITS related projects. Worked closely with key personnel, divisions, and departments at all BCTC campuses. Managed special projects and assignments.
■ Served as lead project manager for capital network infrastructure upgrade and networking installations for capital renovation of dozens of classrooms and offices at an existing campus
■ Served as lead project manager for networking installations for capital building projects – negotiated leased equipment, purchased equipment, and handled related installation needs with vendors
■ Served as lead project manager during college wide refreshment of all leased layer 3, layer 2 and voice networking equipment; managed several vendor resources replacing all network equipment
■ Facilitated and guided discussions, meetings, and conference calls to schedule vendor engagements, plan college resource engagements, and communicate with college population about scheduled and emergent outages
■ Served concurrently in other college projects including:
- Classroom-to-laboratory conversion audit
- Inventory process audit
- Emergency callbox installation
- IT point of contact for total managed print contract
Donna McDonald Author 2012-Present, part-time since 2014
Administrative Services Manager
Planned, coordinated, and directed administrative support services for self-published author.
■ Updated and maintained author website, ultimately contracting vendor support to design and implement new website contemporary with other similar author webpages; implemented email newsletter process and drove membership through enrollment contests; distributed newsletters relating to new product releases and event appearances by author
■ Participated in leadership of regional group of publishing industry professionals including conducting meetings, recording minutes, and coordinating communication
■ Performed data analytics of social media and made suggestions to optimize reach
■ Performed data analytics of affiliate programs and maximized revenue streams through use of monetized product links
Bluegrass Community and Technical College 2005-2012
IT Project Coordinator and IT Support Specialist
Provided technical project leadership for all types of information technology related to projects through coordination and collaboration with divisions and departments throughout the college. Facilitated special projects and special assignments as needed.
■ Organized project documentation and lead meetings to discuss projects using concepts including Accepted Deliverables, Critical Path, Gantt Chart, Project Scope, Risk, Stakeholder Analysis, Statement Of Work, Strength Weakness Opportunities and Threats Analysis
■ Developed initial project document library for new IT project management division through research, document normalization, and practical applied testing of document flow
■ Designed branded organization documents for gathering business intelligence including: Business Case Analysis, Meeting Agenda, Project Charter, Stakeholder Analysis, and Statement of Work
■ Served in leadership for information technology projects including new classroom laboratory builds; facilitated purchase and implementation of software programs including coordination with software vendor for onsite training, tailored development of applications, and installation solutions
■ Developed a method of turning off 350+ faculty and staff computers during school off-hours helping BCTC achieve significant cost savings on electricity usage; informed all faculty and staff about the importance of this change
■ As IT Support Specialist: responsible for supporting 350+ faculty and staff computers, planning and implementing the mass roll-out of software updates and changes as needed, tracking and reporting repairs and fixes, and troubleshooting specialty computer needs on a per department basis
Management Consultant, Self-Employed 2003-2008
Database Designer/Manager, Machinist, and other IT support as needed
Fulfilled contracts and developed consulting relationships with business contacts made during tenure in industrial automation
■ Installed, networked, and upgraded desktop computers and servers for small businesses – up to a dozen endpoints – installed and upgraded applications, migrated data
■ Designed and implemented database for tracking orders throughout manufacturing and shipping process for an artistic imaging company
■ Designed, implemented, and tested databases for manufacturing and shipping processes for several businesses
■ Designed and installed local area networks for small businesses including some small factories
■ Performed troubleshooting of automated process, logic equipment, and wiring for all companies as needed
■ Built 3-axis routing tables machines and programmed software for cutting channel letters for commercial sign industry businesses
Various jobs held 1998-2003
Machinist, Industrial Electrician, Dispatcher Housing Maintenance, Customer Service Agent, and Sales
Jobs held while a student and as secondary work while serving stateside in the Marines
■ Obtained various compatible skills that supported those obtained from military training, including extensive people skills and the importance of clear communication
US Marine Corps 1989-1998
Sergeant (Training Chief, Task Force Planner, Personnel Chief)
8+ years of wide-ranging experience in personnel management, training, administration, project management and timely implementation
■ Created and maintained a database for the purpose of maintaining individual training statistics for 530 personnel, tracked training requirements and met goals, and prepared reports for 11 separate training criteria
■ Maintained 5 relational databases containing movement data for 40,000 personnel, 400 aircraft, support vehicles, maintenance equipment, and supplies
■ Maintained, networked, and upgraded computers during deployments and when returning to duty station – creating ad hoc local area networks and attaching to wide area networks wherever available
Education
Bachelor in Arts, General Studies Business and Technology, Eastern Kentucky University
Associate in Arts, University Studies, Bluegrass Community and Technical College
Continuing education and other workshops
ConnectWise University courses for CW Manage including administration 2021 • Ring Central certified 2019 • Novelists Inc author assistant track 2016, 2015, 2014, 2013 • Angel-beat (IT professional event) • BCTC Leadership Academy 2010 (professional development, selected) • VMware User’s Group (building virtual machines) • Apple “Leopard Road Show” • Microsoft TechNet Conference • Stephen Covey’s Seven Habits of Highly Effective People • Intuitive Awareness Training • Global Command and Control System Security Administrator • Joint Operational Planning and Execution System (database administrator course) • Marine Air-Ground Task Force Planning System • Marine Personnel Clerk Course
Professional positions and affiliations
Member of the Honorable Order of Kentucky Colonels • Louisville VMWare User’s Group 2009-2012• Completed BCTC Leadership Academy 2010 • Chair of BCTC Staff Council Executive Committee 2010 • Secretary of BCTC Sustainability Committee 2007 • Vice President of a student government association 2002-2004